Returns & Refunds Policy for Digital Art
Thank you for your purchase at 9horizon.com. We appreciate your support of our digital art products. Please note that all sales are final, and we do not accept returns or issue refunds for digital downloads.
Digital Products
Once you purchase a digital product, you will receive an instant download link. Due to the nature of digital products, which are delivered immediately, we cannot offer cancellations, returns, or refunds. This policy ensures that our digital content remains secure and available to all customers.
Issues with Downloads
If you experience any issues with your download or the product does not meet your expectations, please reach out to us at info@9horizon.com. We are here to assist you and will do our best to resolve any issues you may encounter.
Contact Us
For any questions regarding our Returns & Refunds Policy or if you need assistance with your order, please contact us at info@9horizon.com.
Returns & Refunds Policy for Tech Products and accessories
Thank you for shopping at 9horizon.com. We are committed to providing a quality selection of tech products and accessories. Please read our returns and refund policy carefully before making a purchase.
Returns
We accept returns for physical tech products within 14 days of delivery, provided they are in their original, unused condition and packaging. To initiate a return, please contact us at info@9horizon.com. Buyers are responsible for return shipping costs, and refunds will be processed once we receive and inspect the returned item.
Refunds
Once your return is approved and the item is received in its original condition, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to reflect in your account.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery at info@9horizon.com with photos and a description of the issue. We will arrange a replacement or refund as needed.
Non-Returnable Items
Due to quality assurance, certain tech accessories (e.g., earbuds) may not be eligible for returns unless damaged or defective upon delivery.
Contact Us
For questions about returns, refunds, or product issues, please contact us at info@9horizon.com. We’re here to help!